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Frequently Asked Questions

 Frequently asked questions about PCR tests for travel and negative certificates

​What does the cost include? ​

We will provide a series of services in Japanese as much as possible, such as consultation on PCR tests, arrangement, taking samples, provision of negative certificate, an advice when result becomes positive, and provision of  recovery certificate for the consulate.

Depending on the timing of the PCR test and the place where the sample is collected, the pathology collector may collect the sample.

When an unexpected problem occurs, because we are working closely with the testing institutes, we are in a good position to solve the issue.

I need an inspection within 24 hours, can you help?

If you wish to have a PCR test within 24 hours, we are sorry to inform that we will not able to support you. Please consider having the test at the airport.

​How do I receive my certificate?

Test results and negative certificates will be sent in PDF format. Immigration online service for themVisit Japan WebPlease upload using It will be sent in PDF format, so we recommend that you bring a printed version with you just in case. If you do not have access to a printer, you can come to our clinic to pick it up.

I want a Japanese person to examine me

In Melbourne, it may be possible for Dr. Aiko Tomita or a Japanese speaking pathology collector to collect the specimen.

Dr. Tomita is usually available only on Mondays, Wednesdays and Fridays. If you would like to make an appointment with a doctor, please let us know at least two weeks in advance.

Pathology on Collins, a partner pathology collection centre, conducts travel PCR tests only for our clients. Booking is possible.

Pathology on Collins is available from Monday to Friday 07:30-14:00.

​How do you issue test results and negative certificates on weekends and holidays?

​Saturdays, Sundays, and on public holidays, you can have the PCR test done at limited locations and times. Test results and negative certificates are also issued on Saturdays, Sundays, and holidays.

I need a PCR test in another state, can you handle it?

We also support testing and issuing negative certificates in other states. In other states, there are limited places where you can use the Japanese-approved sample collection method, and depending on where you are staying, it may take more than 24 hours for the test results to come out, so please let us know as soon as you know your flight schedule. Please be aware that we are not in control of the transit time of specimens and the degree of congestion at the laboratory at that time.

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